Quality policy

Rincent ND Technologies, thanks to the determination of its CEO, shared by the heads of its divisions
and applied by all our employees, has adopted an ISO 9001 quality management system.
to offer its customers irreproachable services and equipment, and therefore focuses on
satisfaction and continuous improvement.

In 2020, Rincent ND Technologies complied with applicable requirements in 3 strategic areas:

➢ Giving priority to after-sales service
All our quality processes are geared to ensuring our customers’ day-to-day operations.
and intensive use of their equipment, whatever the conditions and wherever the world may be.

After-sales service is therefore the cornerstone of our quality policy, with the implementation of a support
and a high-performance incident management tool.

We are constantly striving to improve the reliability of our equipment and remain competitive on the global market.
with the help of :

– user feedback
– our maintenance and assembly technicians
– constant evolution of our services and equipment

We rely on partners who share our objectives of quality and responsiveness.

➢ Build customer loyalty through regular contact and active listening

The key to quality testing is to listen and understand our customers’ needs.

Rincent ND Technologies is committed to providing its customers with objective information on the testing of its products.
to satisfy our customers’ needs and build loyalty, while maintaining the quality of our services.

Rincent ND Technologies maintains a dialogue with them by
conducting regular surveys.

➢ Training and personal development for our employees

To welcome and support its employees, Rincent ND Technologies has harmonized its tools and working methods. In this way, all best training and skills management practices are applied by all, including non-certified areas.

 

Signed in Evry-Courcouronnes, on 25/10/2021
Sébastien PELLEVRAULT,
Management